The shipping costs depend on the value of the order, the nature of the product (size, weight) and the respective delivery address.
If the actual shipping costs incurred exceed the calculated shipping costs , you will be contacted by our customer service team immediately.
1) Delivery time
The delivery time is usually about 2-4 days from the date of receipt of the order or from the date of full clarity of order. Delivery dates and times are only binding if they are expressly confirmed in writing by Qloom Sports GmbH as such. Currently valid delivery times can be found in our website. Ask for a subsequent change in the order, will result in a new a new delivery time, starting after confirmation of the change.
2) Logistics partners
We are shipping across europe with DHL.
Should you not be present upon arrival of your order DHL will leave a message.
Please inform by phone or e-mail with any damage of your parcel us as soon as possible after receipt.
Following shipping costs incurred (incl. VAT)
3) ) Shipping notification
Once your order is shipped you will receive an email with the "packet number" for the shipment tracking. This number gives you the ability to track your shipment on its way to you. Thus, you always know where your ordered items are. Following shipping costs incurred (incl. VAT)