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Frequently Asked

Questions

Where can I find a store that carries Qloom?
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Qloom products are sold through our site, at select dealers in Switzerland, Germany, Austria and in the north of Italy. All products can be seen on qloom.com and all sales are conducted through the website. We believe that our products are dialed but in case there are sizing issues, we’ve tried to make the shipping and returns process simple. This way, you can get proper-fitting gear as quickly and easily as possible.

Who do you use for shipping?
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We currently use DHL to ship orders.

How long does it take my order to ship?
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Orders placed before 12pm on business days (non-holiday, M-F) will ship on the same day. Orders placed after 12pm on a business day, weekend, or holiday will ship the following business day.

Where will my order ship from?
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All orders ship from our Qloom office in Germany. We will provide you with tracking information so you can keep tabs on the location of your new gear.

What if an item is out of stock?
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Our system will not let you put an item into your cart if it is out of stock. Please email us at concierge@qloom.com with your request and we’ll let you know as soon as it’s back in stock.

I entered the wrong shipping address. Can I update it?
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You’re about to make someone else very happy! But seriously, let us know as quickly as possible and we’ll do our best to intercept and/or redirect your order. Please email us at concierge@qloom.com with your order number and the correct address and we will be in touch.

Do you guys have stickers?
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Obviously! Who doesn’t love stickers? Send us a self-addressed envelope with prepaid postage and we’ll send some stickers your way. Our stickers look particularly good on helmets, laptops and your best friend’s back.

Where do you come up with names for your products?
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Taken from our surf meets bike inspiration, all Qloom products are named after famous surfing beaches.

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Other questions?
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Email us concierge@qloom.com and we’ll answer your email as soon as possible.